VP/AVP, Team Lead, Operations (DUO), CBGO, Group COO

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<strong>Responsibilities<br><br></strong><ul><li>Lead Risk Management & Controls: Identify operational risks, escalate Key Risk Indicators (KRIs) to management, and implement mitigation measures</li><li>Drive Process Re-engineering & Standardization: Challenge existing methods, foster innovation, and re-engineer reconciliation and investigation processes for standardization and improved controls</li><li>Utilize Data-Driven Insights & Analytics: Leverage internal and external data, apply analytics, and visualize insights to improve productivity, identify root causes, and achieve Straight Through Processing (STP)</li><li>Foster Stakeholder Collaboration & Project Leadership: Collaborate with stakeholders to understand challenges and support the Head of Department in leading projects and process improvements</li><li>Champion Operational Excellence & Digitalization: Provide User Requirements and perform User Acceptance Testing (UAT) and Live Verification for smooth operations, while supporting digitization and automation</li><li>Oversee Day-to-Day Operations: Manage daily operations of the Consumer Banking Operations team (Deposit & Unsecured lending product), ensuring efficient service delivery</li><li>Develop & Implement Operational Strategies: Create and implement operational strategies, policies, and procedures to optimize workflow, enhance productivity, and maintain compliance</li><li>Manage & Develop Team: Lead and develop a team of professionals, providing guidance, coaching, and performance feedback<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Experience in a similar operations leadership role, preferably in the banking or financial services industry</li><li>Demonstrated ability to lead and manage a team, with a track record of driving process improvements and enhancing operational efficiency</li><li>Strong analytical and problem-solving skills, with the ability to interpret data and provide data-driven insights</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams</li><li>Proven experience in process re-engineering and standardization, with a focus on improving productivity and service quality</li><li>Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment<br><br></li></ul>-en<br><br><strong>Primary Location<br><br></strong>Singapore-DBS Asia Hub<br><br><strong>Job<br><br></strong>Operations<br><br><strong>Schedule<br><br></strong>Regular<br><br><strong>Job Type<br><br></strong>Full-time<br><br><strong>Job Posting<br><br></strong>Oct 29, 2025, 12:00:00 AM

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