Network Services Operations Engineer

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Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something - you’ll add something. People at Apple don’t just build products - they craft the kind of experience that has revolutionized entire industries. The diverse collection of our people and their ideas encourage innovation in everything we do. Bring passion and dedication to your job and there's no telling what you could accomplish. Join Apple’s Cloud network Infrastructure team to help support and scale cloud services.

Description

The Apple Networking team builds software-defined cloud network infrastructure as a part of Apple Cloud. Our infrastructure is a critical foundation in delivering Apple’s services (such as iCloud, iTunes, Siri, Maps) to billions of customers. We are a fast paced organization where drive and collaboration are the keys to success. Teams across Apple rely critically on us for infrastructure that help them build services that scale globally, are highly available, and “just work”. As an Operations Engineer you will be responsible day to day operations of K8 infra, Software Firewalls, VPC management, Incident management of the cloud network services to maintain high availability, scale and resilience. The successful candidate is expected to be highly self-motivated with a passion for excellence, quality and detail in driving solutions. This position requires you to be able to do on-call rotation on periodic basis.

Responsibilities
  • Assist in managing and supporting SDN infrastructure across data centers, cloud, and hybrid environments.
  • Help with configuration and troubleshooting of basic networking (IP, DNS, firewalls)
  • Support infrastructure automation and deployment using tools like Ansible or basic scripting
  • Contribute to routine monitoring and incident response workflows
  • Work with Kubernetes for basic cluster maintenance and app deployments
  • Document processes and support runbooks for operational consistency
  • Collaborate with senior team members to resolve technical issues
    • Position requires occasional on-call rotation support


Minimum Qualifications
  • Strong experience with Linux systems administration, including configuration, automated provisioning and monitoring
  • Familiarity with "infrastructure-as-code" approach and tools
  • Kubernetes experience, including cluster management as well as application deployment and configuration
  • Proficient in at least one of these languages: Python, Ansible, Shell
  • Solid grasp of fundamentals of modern technology stacks: containers, IP networking, HTTP, SSL
  • Understanding of TCP/IP, routing/switching, firewalls, and network protocols.
  • Able to quickly learn and adapt to new technologies
  • Strong operational and troubleshooting skills

Preferred Qualifications
  • BS or MS in Computer Science or equivalent industry experience
  • Experience with SDN controllers and virtualized network infrastructure would be a Plus.
  • Experience supporting environments with thousands of servers and critical uptime requirements
  • Experience with IP network design and architecture, routing, firewalls, and switching configuration.
  • Experience with modern web-scale services including servers, vips, load balancers, proxies is big plus
  • Experience working with monitoring and metrics platforms like Splunk and Prometheus
  • Experience with 3 party cloud like AWS., GCP or AliCloud is a Big Plus
    • Proficiency in Chinese is preferred due to frequent collaboration with stakeholders in Greater China.


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