Intern, Membership Services Division (Customer Service)

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<p><strong>Who we are</strong></p><p>Pioneering workers' rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.</p><p><br></p><p>Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.</p><p><br></p><p>Because Every Worker Matters.</p><p><br></p><p><strong>Role Overview</strong></p><p><br></p><p>The intern will support the MSD team in customer service improvement initiatives through research and insights. The candidate will assist in focus group discussions, benchmarking digital self-help experiences, and analysing service touchpoint data to identify key areas for enhancement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>1. To support end-to-end focus group discussion from set up, facilitation/note taking and review of outcomes to establish clear takeaways for VA improvement</p><p>2. To provide benchmarking research on digital self-help experience, relevant to CS.</p><p>3. Analysis of service touchpoint contact drivers and suggest areas of improvement</p><p><br></p><p><strong>Candidate Profile</strong></p><ul><li>Strong analytical and problem-solving skills</li><li>Good communication and facilitation abilities</li><li>Detail-oriented with strong note-taking and documentation skills</li><li>Proficient in research and comfortable working with data</li><li>Self-motivated and able to work both independently and collaboratively</li></ul><p></p>

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