Product Operations (Adoption & Experience) – Graduate Traineeship [GRIT@Gov]

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<strong>[What the role is]<br><br><br></strong><strong>About GovTech<br><br></strong>The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.<br><br>At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.<br><br>GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.<br><br>Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!<br><br> <br><br>Learn more about GovTech at tech.gov.sg.<br><br><strong>[What you will be working on]<br><br><br></strong><strong>About The Role<br><br></strong>We are looking for a motivated graduate to join our Product Operations team supporting GovTech’s developer platforms — SHIP-HATS, CStack, and StackOps.<br><br>You’ll work closely with experienced Product Ops Managers to monitor adoption, improve user experience, and strengthen engagement across our developer community.<br><br>This is a hands-on opportunity to learn how large-scale digital products are managed, measured, and improved across government.<br><br><strong>Key Responsibilities: <br><br><br></strong><ol><li> Support Product Adoption & Insights</li><li>Track adoption and usage metrics across SHIP-HATS, CStack, and StackOps. </li><li>Help maintain dashboards and reports on adoption trends vs total addressable market (TAM). </li><li>Analyse data to identify opportunities to increase both breadth (new subsystem onboarding) and depth (feature usage) of adoption. </li><li>Support campaigns or pilots aimed at driving adoption growth. </li><li> Improve User Experience</li><li>Help design and manage feedback loops across multiple channels — support tickets, user surveys, Slack/Teams channels, and training sessions. </li><li>Synthesise user feedback into actionable insights for the product teams. </li><li>Contribute to mapping and improving the end-to-end user journey: </li><li>Pre-onboarding and onboarding </li><li>Training and enablement </li><li>Product usage and support </li><li>Offboarding and exit feedback </li><li>Partner with Product Ops leads to ensure users receive timely responses and clear guidance. </li><li> Support Value & Impact Tracking</li><li>Assist in gathering evidence of how users benefit from the products (e.g. productivity, delivery speed, reduced issues). </li><li>Work with the team to compile success stories and usage summaries for internal sharing. </li><li> Communications & Engagement</li><li>Help prepare regular product updates, newsletters, and roadmap announcements. </li><li>Contribute to welcome campaigns and other outreach activities to engage users. </li><li>Support internal coordination with other Product Managers, Engineers, and Enablement teams.<br><br><br></li></ol><strong>[What we are looking for]<br><br><br></strong><strong>Required Qualifications: <br><br><br></strong><ol><li>Final-year student or recent graduate (any discipline) with an interest in product management, data analytics, or developer tools. </li><li>Strong written and verbal communication skills. </li><li>Analytical and comfortable working with data (e.g. dashboards, spreadsheets). </li><li>Curious, detail-oriented, and eager to learn how public-sector platforms operate at scale. </li><li>Experience with Jira, GitLab, or similar tools is a plus (not required).</li></ol>

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