Cargo - Duty Manager (Cargo Hub Ops & ULD Management)

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<u><strong>Job Description<br><br></strong></u>The successful candidate will be part of SIA's Cargo Division, Cargo Hub Operations & ULD Management.<br><br><u><strong>Key Responsibilities<br><br></strong></u><ul><li>Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.</li><li>Supervise and monitor aircraft rotation, disruption and cargo operations so that all operating processes are in accordance with airline requirements and company procedures.</li><li>Manage and track freighter aircraft movements system-wide. Follow up with down line stations to ensure adequate resources in an event of late inbound arrival (>1.5 hours) into their stations.</li><li>Follow up on flight cancellations, re-routing, re-scheduling and flight diversion.</li><li>Approve flight delays due commercial, operational, technical and other related issues (e.g. Crew, FTL, Airport/Airspace closure/curfew).</li><li>Monitor charters, extra flight services or relief flights.</li><li>Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay. DMs must query stations if they do not explain the cause of the delay properly.</li><li>Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.</li><li>Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).</li><li>Plan and deploy staff, equipment and other resources effectively to meet operational needs.</li><li>Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import , ECC, Coolport, and E-Hub operations.</li><li>Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable as well as sensitive shipments (e.g. HUM, DIP), according to SIA’s handling procedures.</li><li>Ensure that staff follow-up on all irregularities reported </li><li>Coordinate all activities pertaining to charter operations.<br><br></li></ul><u><strong>Requirements<br><br></strong></u><ul><li>Bachelor’s degree or equivalent from a university</li><li>Safety and operations focused and service-oriented.</li><li>Preferably with cargo operations / weight & balance experience / customer handling experience.</li><li>Posses system knowledge and IT skills e.g. MS Words, Excel, RX etc.</li><li>Preferably with driving license.</li><li>Strong communication, analytical and inter-personal skills.</li><li>Open to work on rotating shifts<br><br></li></ul>We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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