Remote - Customer Support Specialist (English Speaking, EU Time zone)

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<p><span style="font-family: georgia, palatino; font-size: 16px">Welcome to <span style="font-weight: bold">Torrero </span>- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.</span></p> <p><br></p> <p><span style="text-decoration: underline"><span style="font-family: georgia, palatino; font-size: 16px">About the role:</span></span></p> <p><span style="font-family: georgia, palatino; font-size: 16px">We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.</span></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px">If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.</span></p> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">You will be doing:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Answer to incoming requests from customers via live chat</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Identify customer needs and help customers use specific features</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Analyze and reporting product malfunctions</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Follow up with customers to ensure their basic technical and product related issues are resolved</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Gather customer feedback and share with our Product, Sales and Marketing teams</span></li> </ul> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">Your expertise to meet the requirement:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">You should be proficient in English language</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You must have work experience in support</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You must have excellent communication skills</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You should have strong teamwork skills</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You should have excellent PC skills</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You must have high attention to details</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You should have multi-tasking abilities</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">You must be flexible to work in different shift schedules (day & evening & night) and on weekends</span></li> </ul> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">We appreciate:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Ability to quickly and efficiently solve tasks</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Independence, responsibility, initiative, and keep attention to detail</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">A flexible and systematic approach to solving complex problems</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Experience in sports betting/gambling industry is a plus</span><br></li> </ul> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">We offer:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Competitive salary</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Amicable work environment and supportive team members</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Full-time remote opportunity</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Real career opportunities and professional growth</span><br></li> <li><span style="font-family: georgia, palatino; font-size: 16px">The great team across the world</span></li> </ul> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">Hiring Stages:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Online Assessment</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Introductory Call</span><br></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Hiring Manager Round</span></li> </ul>

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