Senior Associate/Associate, Digital Transformation Business Analyst (Conversation AI), Group Operations Capability Centre (GOCC), Group COO

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<strong>Business Function<br><br></strong>Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.<br><br><strong>Responsibilities<br><br></strong><ul><li>Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience</li><li>To support the integration and enhancement of Generative AI (GenAI) technologies within Conversation AI platform</li><li>To contribute to the continuous improvement of customer facing applications such as chatbot and voicebots through GenAI innovations</li><li>Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release</li><li>Implementation Support: Assist in the design, development, and deployment of GenAI chatbot and voicebot solutions</li><li>Support in gathering data and assist in monitoring the performance of GenAI applications</li><li>Contribute to documentation and user guides for GenAI solutions<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Bachelor's degree in Artificial Intelligence, Project Management, Business, or related field</li><li>Good understanding of Software Development Lifecycle (SDLC)</li><li>Strong foundational understanding of Artificial Intelligence and Machine Learning concepts</li><li>Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc</li><li>Experience in Agile Project Management and Customer Service is preferred</li><li>Strong ownership of assigned projects and ensure tasks are completed to meet project timeline</li><li>Ability to work effectively in a team-oriented environment</li><li>Strong communication and presentation skills</li><li>Excellent analytical and problem-solving skills</li><li>After office hours and weekend/PH work are expected to support releases during off-peak hours<br><br></li></ul><strong>Apply Now<br><br></strong>We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.<br><br><strong>Primary Location<br><br></strong>Singapore-DBS Asia Hub<br><br><strong>Job<br><br></strong>Operations<br><br><strong>Schedule<br><br></strong>Regular<br><br><strong>Job Type<br><br></strong>Full-time<br><br><strong>Job Posting<br><br></strong>Nov 1, 2025, 9:53:19 AM

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