Our clients are seeking both a proactive, relationship-driven Assistant Manager and Client Service Manager to champion exceptional service delivery across their portfolio. In this pivotal role, you’ll serve as the trusted point of contact for clients—ensuring seamless communication, swift issue resolution, and elevated experiences that foster loyalty and long-term partnerships.
Key Responsibilities
· Act as the primary liaison for assigned clients, managing service requests, feedback, and escalations
· Collaborate cross-functionally to ensure timely, compliant, and high-quality service delivery
· Monitor client satisfaction and implement strategies for continuous improvement
· Coordinate with internal teams (operations, compliance, product) to resolve client issues swiftly and accurately
· Support client onboarding, documentation, and regulatory compliance
· Maintain accurate records and uphold service standards aligned with MAS guidelines
Job Requirements
· 3+ years’ experience in client servicing or relationship management within financial services/banking/fintech
· Strong understanding of financial products, regulatory frameworks, and service workflows
· Excellent communication and stakeholder management skills
· Proficiency in CRM platforms and client reporting tools
· Local Diploma or Degree in Finance, Business, or related field
Perks & Benefits
· Competitive Starting Salary – Recognising your value from day one
· Annual Leave – Generous entitlement to support work-life balance
· Flexible Benefits – Customisable package to suit your lifestyle and personal needs
· Performance Bonus – Rewarding your contributions and achievements
· Professional Development – Ongoing training and career growth opportunities
· Supportive Culture – A collaborative, inclusive environment that champions
teamwork and innovation
**We regret that only shortlisted candidates will be notified.
Your Profile will be kept in our database for more career opportunities.
We wish you all the best in your job search.
EA personnel: Ong Ping Tiong
EA personnel Reg No: R25127323
EA License No: 24C2562
