Workplace Operations Analyst (Singapore-Based, 12-Month Contract)

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About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:   

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.   

  

The Opportunity:  

Our Workplace Operation Analyst are responsible for creating a workplace environment where our employees in our local office feel safe, secure, connected and inspired.  The goal is to develop an inclusive culture that attracts and retains Agoda’s talented employees.  

In this role, you will be responsible for delivering a diverse range of projects from delivering on workplace experience needs and enhancing our safety programs to supporting employee on- and off-boarding and organizing inspiring employee activities and events.  

 

In this Role, you’ll get to:   

  • Ensure the smooth running of the office (and to some extent, other local offices) including:  

    • Manage relationships with external partners, e.g., building management, vendors for storage, cleaning, catering and other office-related activities and needs.  Negotiate and manage vendor contracts, e.g. Work with vendors to get bids, determine best fits for budget and project goals. Manage upkeep of office and facilities supplies and related budgets. 

    • Manage logistics of office reorgs and moves. 

    • Manage other ad-hoc administrative requests and operative tasks within the office. 

    • Enhance administrative processes by identifying improvements and implementing solutions that save time and improve accuracy. 

    • Manage initiatives related to security and business continuity. 

    • Support procedures for visitors; Create a brilliant first-impression by coordinating front-desk activities, offering administrative support and welcoming employees and visitors. 

    • Assist with government reporting, compliance activities and any government paperwork where needed. 

    • Contract & Corporate Governance Management Work; including assistance of the confidentiality and integrity of the contracting process and upkeeping of corporate governance and portfolio entities within the company. 

    • Partner to deliver creative and effective employee events, campaigns, and engagement initiatives that excite our employees in our local offices. 

    • Partner across teams to plan, organize, and coordinate business events both on- and off-site. 

    • Organize office activities and events, manage associated budget and catering or other needs. 

    • Create and implement strategies to enhance employee engagement, satisfaction, and retention. 

    • Manage internal communication channels to keep employees informed and engaged. 

    • Coordinate CSR initiatives that align with company values and engage employees. 

    • Organize volunteer opportunities, donation drives, and sustainability efforts. 

    • Serve as the office’s Ethics Ambassador, providing a one-stop point of contact for compliance or ethical work matters.  

    • Conduct new hire orientations and assist with new hire onboarding and process for departing employees. 

    • Communicate with a range of internal stakeholders, including our global People Team, I.T., and business stakeholders. 

    • Serve as culture ambassador including:  

      • Leading by example to promote and embody our working environment that showcases our diverse, unique culture. 

      • Prepare photographic and video material to share internally and externally. 

      • Handle additional responsibilities that may be assigned based on company strategy, operation, and activities.   

  

What You’ll Need to Succeed:  

  • Proficiency in Microsoft Office, with aptitude to learn new software and systems 

  • Minimum 5 years experience in office admin, facilities management, and event management skills.  

  • Highly organized with strong project management skills and the ability to work independently. 

  • Excellent verbal and written communication skills in English.  

  • Positive energy, focused on delivering creative, high-quality solutions.  

  • Passion for anticipating and delivering a high level of customer service to both internal employees and external visitors. 

  • Creative mindset with energy to deliver new employee experiences and events. 

  • Natural-born collaborator, confident in managing a range of stakeholders. 

  • Pro-active, a sense of responsibility, possesses the ability to multi-task and be resourceful. 

  

It’s Great if You Have:  

  • Experience leading projects independently and/or organizing successful events.  

  • Experience in customer service as the front line for customers or stakeholders, helping with inquiries and dealing with challenges.  

  • Experience in content and campaign creation for engagement activities.  

  • Strong analytical abilities to accurately assess employees’ needs, evaluate feedback, and translate those into actionable recommendations. 

  • Bachelor’s degree or studying in the field of HR, Marketing, Business, or a related field a plus  

  • Other languages a plus. 

 

Discover more about working at Agoda
  • Agoda Careers https://careersatagoda.com
  • Facebook https://www.facebook.com/agodacareers/
  • LinkedIn https://www.linkedin.com/company/agoda
  • YouTube https://www.youtube.com/agodalife

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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