IT Operation Technician (Fully on-site)

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<p><strong>Job description</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Coordinates as smart hands with different portfolio and engineering workgroups</li><li>Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes</li><li>Perform hardware and software upgrades to peripheral equipment</li><li>Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients</li><li> Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</li><li>Perform site maintenance and safety checks of assigned equipment</li><li>Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</li><li>Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required</li><li>Attend BRC / Severity 1 & 2 calls and provide required testing & troubleshooting steps</li><li>Raise carts for local purchases</li><li>Ad hoc tasks given</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Bachelor's Degree in related fields from a four-year college or university with three to five years of relevant experience preferred</li><li>Strong English communication skills, both written and verbal</li><li>Demonstrated ability to multi-task and meet timelines on deliverables</li><li>Self-starter, sense of urgency, and works well under pressure</li><li>Strong attention to detail</li><li>Proficient in Microsoft Office</li></ul><p><br></p><p><br></p><p><strong>Other information:</strong></p><ul><li>5 days' work week (Monday - Friday)</li><li>Address: 80 Pasir Panjang Rd, #15-83/84 Mapletree Business City II, Singapore 117372</li><li>Permanent position</li><li>Onsite</li></ul><p><br></p><p><strong><u>Privacy and Information security</u></strong></p><ul><li>Adhere security requirements in the process.</li><li>Protect the privacy of personal information.</li></ul><p><br></p><p>If this sounds like an interesting opportunity, hit apply!</p><p>All shortlisted candidates will be contacted.</p>

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