UX Designer - Office of Public Guardian Online (OPGO)

[What the role is]

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

We’re seeking a talented UX Designer to join our team working on the Office of Public Guardian Online (OPGO), a citizen-facing digital service that helps Singaporeans plan for their future care through Lasting Power of Attorney (LPA) arrangements and supervises deputies in their caregiving duties.

What You’ll Do

• Drive end-to-end user research and design for OPGO’s digital services, focusing on improving user satisfaction and adoption rates

• Conduct user interviews, usability testing, and journey mapping to deeply understand the needs of donors, donees, deputies, and agency officers

• Design intuitive interfaces and user flows for complex legal processes, including LPA applications and deputy reporting

• Improve information architecture and content findability across OPGO’s digital touchpoints

• Create high-fidelity prototypes and wireframes using Figma to effectively communicate design solutions

• Establish and maintain a comprehensive design system to ensure consistency across the platform

• Work closely with developers to ensure high-quality implementation of design solutions

• Support the digitisation of in-person processes while maintaining security and trust

[What we are looking for]

Essential Experience:

• Proven track record in user research, including interviewing, usability testing, and thematic analysis

• Strong proficiency in Figma for wireframing and prototyping

• Experience in information architecture and content strategy

• Ability to translate complex processes into simple, user-friendly digital experiences

• Experience in creating and maintaining design systems

Key Attributes:

• Self-motivated and resourcefully working as the primary designer, together with a designer-in-training

• Comfortable navigating ambiguity and balancing multiple stakeholder needs

• Strong analytical mindset with ability to interpret user satisfaction metrics and research data

• Excellent communication skills to articulate design decisions effectively

• Highly organised with strong attention to detail

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers