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This intern is responsible for managing external vendors tasked with content moderation and ensuring adherence to community guidelines. Key duties include overseeing operational processes, recommending improvements to policies and procedures, and utilizing advanced Excel and Google Sheets for effective data management.
What you’ll do:
Ensure timely performance checks on all the domains of POD
Focused on the quality and the safety of the content on the platform as well as their user experience
Operationalise quality assurance processes at offshore/inhouse
Manage end-to-end operations of the team and for the vertical.
Connect with Vendors for Calibrations, Training, and quality & Policy Updates
About you
Who you are:
6 months to 1 year of work experience in managing quality processes in a large team
Content Moderation experience would be preferable. Freshers can also be considered
Written and spoken communication in languages( Bengali & Hindi )and business proficiency in English
Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Docs)
Basic analytical skills to drive decision-making.Self-starter; capable of taking initiative and working with minimal direction
Ability to understand and develop processes from scratch.
Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
Ability to multitask, set priorities, and manage time effectively
Independently work in a fast-paced environment with tight deadlines
What's in it for you?
At ShareChat, their values - Ownership, Speed, User Empathy, Integrity, and First Principles - are at the core of their ways of working. They believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development. They also offer several benefits to their employees - like ESOPs, remote working, monthly childcare allowance for women employees, insurance coverage, and more.
Training & development
ShareChat prioritizes comprehensive training and development programs for its employees. They focus on onboarding, skill enhancement, leadership development, diversity training, personal growth, fostering innovation, and maintaining a culture of continuous learning. These initiatives aim to empower employees, drive innovation, and strengthen the company's position in the social media sector in India.
Career progression
This company emphasizes career paths through structured development programs aimed at enhancing skills and nurturing leadership qualities. They provide opportunities for employees to advance through clear career paths, supported by training, mentoring, and personal development initiatives. This approach not only fosters individual growth but also ensures a motivated workforce capable of contributing effectively to the company's goals and staying competitive in the industry.
Sources
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