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Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence. With a mission to be the Earth most customer-centric company, Amazon offers a wide range of products and services to millions of customers worldwide.
Job Title: Technical/Customer Specialist - Voice Process
Job Summary: As a Technical/Customer Specialist in the Voice Process at Amazon, you will be responsible for providing exceptional customer service through voice interactions. You will address technical issues, troubleshoot problems, and ensure customers inquiries are resolved efficiently and effectively.
Key Responsibilities:
Handle inbound calls from customers regarding technical issues, product inquiries, and order assistance.
Provide accurate and timely solutions to customer problems while maintaining a high level of professionalism and empathy.
Utilize various tools and resources to diagnose and resolve technical issues remotely.
Document customer interactions and solutions accurately in the company CRM system.
Collaborate with cross-functional teams to escalate and resolve complex issues as needed.
Continuously strive to meet and exceed customer satisfaction goals and performance metrics.
Required Skills and Qualifications:
Excellent communication skills, both verbal and written, with fluency in English.
Strong problem-solving abilities and technical aptitude.
Ability to multitask and work in a fast-paced environment.
Customer-focused mindset with a passion for delivering exceptional service.
Prior experience in a customer service or technical support role is preferred but not required.
Experience:Previous experience in customer service or technical support is advantageous but not mandatory. Extensive training will be provided to successful candidates.
Working Hours:Flexible schedules are available, including full-time and part-time options. Shift work may be required, including evenings, weekends, and holidays.
Knowledge, Skills, and Abilities:
Proficiency in using computer systems and navigating software applications.
Familiarity with customer relationship management (CRM) software is a plus.
Ability to adapt quickly to new technologies and processes.
Strong interpersonal skills and the ability to work effectively in a team environment.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for career growth and advancement within the company.
Employee discounts on Amazon products and services.
Dynamic and inclusive work culture with opportunities for skill development and training.
Why Join Amazon: Joining Amazon means becoming part of a global team dedicated to innovation, customer obsession, and excellence. With a diverse range of career opportunities and a culture of continuous learning and improvement, Amazon offers an exciting and rewarding environment for personal and professional growth.
How to Apply: Interested candidates can apply online through the Amazon Careers website: Amazon Careers.
