Senior Admin & Customer Service Executive

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This a Full Remote job, the offer is available from: Malaysia

We are hiring behalf of our client, immigration consulting firm based in Singapore, known for delivering high quality services in Singapore PR and Citizenship applications.
As a Senior Admin & Customer Service Executive, you will play a crucial role in supporting and guiding clients through immigration process. This is remote role and includes managing documentation, providing accurate advisory services and ensuring a seamless experience for each applicant.

Key Responsibilities:
  • Handle and manage clients immigration applications primarily for Singapore Citizenship and Permanent Resident status.
  • Communicate clearly and regularly with clients to collect, verify and organise necessary documents.
  • Provide accurate documentation advice and tailored guidance, staying updated on Singapore immigration regulations and polices.
  • Draft personalised and compelling cover letters based on individual client backgrounds
  • Ensure precision and compliance in all submissions to relevant government agencies
  • Deliver an exceptional client service experience from consultation to postsubmission support
  • Respond promptly to client queries and assist in all necessary postsubmission formalities.
  • Maintain digital tracking systems and record with updated information.
  • Assist with any other tasks assigned by the management
    • Requirements:
      • Minimum Diploma in Hospitality, Mass Communication, Logistics or related filed
      • Proficient in spoken Mandarin and well versed in written English
      • At least 3 years of experience in a client facing role (e.g customer service, admin)
      • Strong attention to detail and ability to manage large volumes of digital documentation efficiently
      • Effective time management and ability to prioritise tasks to meet tight deadlines
        • Benefits & Perks:
          • Fully Remote (Work From Home)
          • Quarterly Bonus
          • Medical Claim
          • Birthday Allowance
            • This offer from "FastLane Group" has been enriched by Jobgether.com and got a 72% flex score.

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