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Remote Customer Support Executive – Digital Nomad Friendly – Flexible Time Zones
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Job Summary
Progressive Technology is seeking enthusiastic and detail-oriented Remote Customer Support Executives to join our global team. As a first point of contact for our customers, you will play a vital role in providing outstanding support experiences across multiple channels. This position is ideal for individuals who thrive in a fully remote environment, enjoy helping others, and can communicate with empathy and clarity. Flexible working hours make this role perfect for digital nomads or anyone looking for work-life balance.
Key Responsibilities
Provide professional, empathetic, and timely responses to customer inquiries via email, live chat, and phone.
Resolve customer issues efficiently, ensuring high levels of satisfaction and long-term loyalty.
Document interactions accurately using internal CRM and ticketing tools.
Escalate complex or unresolved queries to the appropriate teams with proper context.
Identify and report product or service issues based on recurring customer feedback.
Contribute to improving internal processes and customer support documentation (FAQs, help articles).
Meet or exceed performance metrics related to quality, response time, and customer satisfaction.
Required Skills and Qualifications
Excellent verbal and written communication skills in English.
Strong problem-solving and critical-thinking abilities.
Ability to remain calm and professional under pressure.
Familiarity with using support platforms (e.g., Zendesk, Freshdesk, Intercom) is a plus.
Typing speed of at least 40 WPM with accuracy.
Tech-savvy with basic understanding of online tools and cloud platforms.
Experience
1–3 years of experience in a customer service, technical support, or client-facing role (remote experience preferred).
Freshers with excellent communication skills and a customer-first mindset are encouraged to apply.
Working Hours
Flexible working hours – choose a schedule that fits your time zone and lifestyle.
Weekend and holiday shifts may be available or required depending on team rotation.
Knowledge, Skills, and Abilities
High emotional intelligence and a passion for helping people.
Self-motivated with the ability to work independently and remotely.
Cultural sensitivity – capable of interacting with international customers across various backgrounds.
Willingness to learn new technologies and adapt to dynamic processes.
Reliable internet connection and a distraction-free workspace.
Benefits
Work from anywhere – 100% remote position.
Flexible hours – tailor your schedule to your time zone.
Competitive pay and performance-based bonuses.
Ongoing learning and development opportunities.
A friendly, inclusive, and supportive virtual team environment.
Access to mental health and wellness resources.
Opportunities for career growth within a fast-paced tech company.
Why Join Progressive Technology?
At Progressive Technology, we are more than a company – we are a community of innovators who believe in flexibility, inclusivity, and delivering exceptional customer experiences. Join a remote-first team that values your well-being, supports your ambitions, and gives you the freedom to work from anywhere. Whether you are traveling the world or working from home, your contributions matter.
How to Apply
Ready to join a forward-thinking team and support customers from across the globe? Submit your updated resume and a brief cover letter highlighting your experience and why you are a great fit for this remote role.
📩 Apply now by emailing us with the subject line: Remote Customer Support Executive Application.
