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<br> <p style="text-align:left"><br /><u>Job Description</u></p><ul><li><p><span>Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.</span></p></li><li><p><span>Contacting potential or existing customers to inform them about a product or service using</span><br /><span>scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.</span></p></li><li><p><span>Gathering and documenting customer information, payment methods, purchases, and reactions to products.</span></p></li><li><p><span>Listening to the customers' needs to generate repeat sales.</span></p></li><li><p><span>To compile daily, weekly and monthly Sales Officer sales reports for management.</span></p></li><li><p><span>Maintain outlet cleanliness at minimum requirement of service level.</span></p></li><li><p><span>Maintain and be the face of AirAsia to carry the brand in the assigned outlet.</span><br /> </p></li></ul><p><b><b>Functional Duties</b><span>:</span></b></p><ul><li><p><span>Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.</span></p></li><li><p><span>Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates</span><br /><span>products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.</span></p></li><li><p><span>Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record</span><br /><span>customer interactions or support transactions.</span></p></li><li><p><span>Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.</span></p></li><li><p><span>Participate in training and development activities.</span></p></li><li><p><span>Other duties as assigned.</span></p></li></ul><p><br /><b><b>Requirement: </b></b></p><ul><li><p><span>Able to work on shift rotation including weekends & public holidays.</span></p></li><li><p><span>Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented</span></p></li><li><p><span>Should have a positive attitude and excellent customer service ethic</span></p></li><li><p><span>Always remain calm and professional under pressure and always treat clients with respect</span></p></li></ul><p></p><br> <b>We are all different</b> - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.<br><br> <b>Search Firm Representatives</b> - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
