Live Chat Junior Customer Service Mandarin - Crypto Project (Fully Work from Home)

Live Chat Support Mandarin Speaker (Cryptocurrency Project)

Fully Work from Home (Preferably Chinese)

(Salary range : RM 3,500 - RM 5,000 | Annual Leaves + Medical Leaves + EPF/SOCSO

Benefits : 6 month of bonus (Company + Performance bonus) | Quarterly Incentive | 13th of bonus | Vacation reimbursement

Key Responsibilities:

1. Response & follow up to customer inquiries through live chat and email.

2. Provide products information to customer.

3. Gather customer feedback & provide suggestions on improving customer service process & experience to superior.

4.Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.

Requirements:

• No gender restrictions, preferably 21 - 32 Years Old
• SPM level & above, trilingual in English, Chinese & Malay (verbal, written & read).
• Minimun 1 years working experiences in any customer service role.
• Preferably required experience in Cryptocurrency before
• Basic computer skill: Gsuite. Microsoft.
• High stress tolerance & problem-solving skill.
• Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development
• Work from home

Schedule:

• Monday to Friday
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• Do you have experience handling Live Chat ?
• Do you have experience worked in Crypto Projects ?
• If you are selected, How long is your notice period ?

Education:

• STM/STPM (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Chinese (Required)
• English (Required)

Work Location: Remote