Junior Technical Support Engineer (PKI)

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Code : CL – 215

Location : India (remote)

Experience Required : 2-3 years of Experience

Job Description
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing
systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and
other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering
teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as
needed.
Required Qualifications
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and
keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

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