CRM Specialist (Remote)

ZOHO CRM Specialist (Remote)

Key Responsibilities:

• ZOHO CRM Implementation & Management
• Administer and customize ZOHO CRM to fit business needs
• Plan, manage, and execute digital marketing campaigns
• Create and manage automation workflows, blueprints, and reports
• Collaborate with cross-functional teams to align CRM with company goals
• Develop dashboards and analytics to support sales and marketing teams
• Identify and troubleshoot CRM-related issues and ensure data integrity
• Evaluate ROI of marketing campaigns and provide actionable insights to management.
• Set up ZOHO CRM workflows, dashboards, and reports to support lead generation, customer engagement, and performance tracking within ZOHO Analytics
• Work closely with sales and product teams to align CRM and marketing efforts
• Develop and manage marketing automation workflows in ZOHO
• Maintain accurate and up-to-date customer data within the system.
• Segment customer data for targeted campaigns

Job Requirements:

• Diploma in Marketing, Communications, Business , or related field.
• Min 2 years hands-on experience with Zoho CRM
• Proficiency in data analysis using ZOHO CRM
• Strong analytical and problem-solving skills, with the ability to interpret data and extract meaningful insights and actionable recommendations.
• Strong communication skills and project management abilities
• Collaborative mindset and the ability to work effectively across various teams and functions.
• Strong understanding of CRM best practices and sales/marketing workflows
• Ability to work independently in a remote environment