CRM Specialist (Remote)

ZOHO CRM Specialist (Remote)

Key Responsibilities:

. ZOHO CRM Implementation & Management

. Administer and customize ZOHO CRM to fit business needs

. Plan, manage, and execute digital marketing campaigns

. Create and manage automation workflows, blueprints, and reports

. Collaborate with cross-functional teams to align CRM with company goals

. Develop dashboards and analytics to support sales and marketing teams

. Identify and troubleshoot CRM-related issues and ensure data integrity

. Evaluate ROI of marketing campaigns and provide actionable insights to management.

. Set up ZOHO CRM workflows, dashboards, and reports to support lead generation, customer engagement, and performance tracking within ZOHO Analytics

. Work closely with sales and product teams to align CRM and marketing efforts

. Develop and manage marketing automation workflows in ZOHO

. Maintain accurate and up-to-date customer data within the system.

. Segment customer data for targeted campaigns

Job Requirements :

. Diploma in Marketing, Communications, Business , or related field.

. Min 2 years hands-on experience with Zoho CRM

. Proficiency in data analysis using ZOHO CRM

. Strong analytical and problem-solving skills, with the ability to interpret data and extract meaningful insights and actionable recommendations.

. Strong communication skills and project management abilities

. Collaborative mindset and the ability to work effectively across various teams and functions.

. Strong understanding of CRM best practices and sales/marketing workflows

. Ability to work independently in a remote environment