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💻 🤓 Technical Customer Service ++ Other Open Positions
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<p><strong><strong>The Big Picture</strong></strong></p>
<div>Our mission at <a href="https://geonode.com" target="_blank" rel="noopener noreferrer" data-safetoignore="1">Geonode.com</a> is to make data accessible for all companies to compete on a global level.</div>
<div>We’re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at <a href="https://geonode.com" target="_blank" rel="noopener noreferrer" data-safetoignore="1">Geonode.com</a>, we’re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.</div>
<div>After heavily investing in developing our service and brand, we’re looking for a start performer who shares our vision and wants to take ownership of customer support.</div>
<p><strong><strong>Responsibilities</strong></strong></p>
<ul>
<li>Strategize customer service efforts</li>
<li>Chat and Email support</li>
<li>Ongoing creation and updating of support articles</li>
<li>Manage billing, refund, and cancellations on payment platforms</li>
<li>Reviewing customer feedback</li>
<li>Tracking key metrics on sales, refunds, and cancellations</li>
<li>Learn from user tests videos to understand how clients perceive the product</li>
<li>Proactive team management via ClickUp, Slack, and other tools</li>
<li>Eventually, help build a team of CS superstars</li>
<li>Identify and solve solutions</li>
<li>Helping customers use proxies effectively</li>
<li>Chat and Email support</li>
</ul>
<div></div>
<p><strong><strong>Requirements</strong></strong></p>
<ul>
<li>Basic to Mid backend programming skills</li>
<li>IT-related background</li>
<li>High-level written and verbal English communication skills</li>
<li>Attention to detail</li>
<li>Self-motivated</li>
<li>Problem solver, not a problem creator</li>
<li>Deep understanding of the internet and technology</li>
<li>Ability to work independently</li>
<li>Innovative and creative</li>
<li>Slack, Google Mail, Google Sheets, etc.</li>
<li>Ability to learn tools like Zendesk, Intercom, etc.</li>
<li>Have a mic and webcam for meetings</li>
<li>Isn’t scared of a process document</li>
<li>Can work at <strong>10:00 PM – 06:00 AM UTC</strong></li>
</ul>
<div></div>
<p><strong><strong>What You Can Expect From Us</strong></strong></p>
<ul>
<li>Ongoing training and coaching</li>
<li>Opportunities for promotions when you’re a star performer</li>
<li>Flexible holiday schedule</li>
</ul>
